A Return Goods Request for new and unused returnable parts will be processed under one of the following criteria:
PARTS ORDERED IN ERROR
Items ordered by the Distributor by mistake or items that were not needed may be returned within 30 days of shipment receipt exclusive of items defined as special order or non-returnable. No restocking charges will apply.
PARTS SHIPPED IN ERROR
Parts shipped in error include part shortages and part overages as well as an incorrect or wrong part shipped.
Notification of error should be made immediately to the Venbaa Parts Administrator who will provide
parts return direction and can enter an order for a replacement or new part as necessary. No restocking charges will apply those parts returned.
NEW DEFECTIVE PARTS
New parts found to be defective prior to installation are to be handled on a parts return. Claims for parts found to be defective after installation should be handled by the Warranty Administrator as directed in the Warranty Policies and Procedures Manual.
NEW DISTRIBUTOR AND NEW MODEL RECOMMENDED STOCK PLANS
The Distributor may return non-moving surplus parts, which were purchased in accordance with Venbaa Parts recommendations, for new products, new Distributor or expanded inventory.
Return of initial parts stock should be made no less than 12 and no more than 24 months from date of purchase. A Stock Order of equal value for good moving merchandise based on Distributor purchase history or factory recommendations or new product inventory should accompany the Return Goods Request. No restocking charge will apply.
ANNUAL STOCK RETURN PLAN
The Distributor’s Annual Return Allowance for non-moving parts purchased for inventory is based upon Stock Orders placed from January 1st to December 31st and is limited to 25% of NET dollar value of Stock Order purchases for the previous calendar year. If the annual allowance is not completely used, it cannot be carried over to the following calendar year.
Distributors will be notified in writing within 90 days of the calendar year end of the exact amount and schedule of their return allowance. A 15% restocking charge will apply